Chariot respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, use our forms, communicate with us by phone, email, SMS/text message, web chat, voice chat, or otherwise interact with our services.
By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Information You Provide Directly
When you contact us, request information, book a call, submit a form, use our chat, or communicate with us, we may collect:
- Name
- Business name
- Email address
- Phone number
- Website URL
- Business type
- Service area
- Information about your business needs
- Preferred contact time
- Messages, questions, or other information you submit
Communications Information
If you communicate with us by phone, SMS, web chat, voice chat, email, or other messaging channels, we may collect:
- Message content
- Call details
- Chat transcripts
- Voice interaction transcripts
- Call recordings, where permitted by law and with any required notice or consent
- Date and time of communications
- Communication preferences
- Opt-in and opt-out records
Website and Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device type
- Pages visited
- Referring website
- Time spent on pages
- General location information
- Cookies and similar tracking data
Client Service Data
When we provide services to business clients, we may process information on behalf of those clients, such as lead records, customer inquiries, call summaries, CRM data, booking requests, and message history.
When we process information on behalf of a client, the client is responsible for its own privacy notices, consent practices, and compliance obligations related to its customers and contacts.
2. How We Use Information
We may use personal information to:
- Respond to inquiries
- Provide information about our services
- Schedule strategy calls or appointments
- Send requested communications
- Operate website chat, voice chat, and AI receptionist systems
- Provide, manage, and improve our services
- Configure CRM, lead capture, booking, follow-up, and communication systems
- Send service-related messages
- Send marketing communications where permitted
- Maintain records of consent and communication preferences
- Monitor website performance
- Detect, prevent, and respond to fraud, abuse, security issues, or misuse
- Comply with legal obligations
3. SMS/Text Messaging Privacy
If you provide your mobile phone number and opt in to receive SMS/text messages from Chariot, we may send you text messages related to your inquiry, appointment scheduling, service updates, reminders, follow-up, or marketing communications where permitted.
Message frequency may vary. Message and data rates may apply.
You can opt out of SMS messages at any time by replying STOP. You may receive one final message confirming your opt-out. You can request help by replying HELP or by contacting us at jamal@chariotshift.com.
No Sale or Sharing of SMS Opt-In Data
We do not sell, rent, or share your mobile phone number, SMS opt-in information, or text message consent with third parties, affiliates, or lead generators for their marketing or promotional purposes.
We may share information with service providers who help us deliver messages, operate our systems, host our website, manage our CRM, or provide related business services. These service providers are only permitted to use the information as needed to provide services to us and are not permitted to use your mobile information for their own marketing or promotional purposes.
4. Email Communications
If you provide your email address, we may send you emails related to your inquiry, scheduled call, requested information, services, or marketing communications where permitted.
You can unsubscribe from marketing emails by using the unsubscribe link included in our emails or by contacting us at jamal@chariotshift.com.
Even if you unsubscribe from marketing emails, we may still send transactional or service-related emails, such as appointment confirmations, service updates, billing notices, or responses to your direct inquiries.
7. Client Customer Data
Chariot may provide AI receptionist, web chat, voice chat, CRM, lead capture, booking, and follow-up systems for business clients.
When we process information on behalf of a business client, we generally act as a service provider or processor for that client. The client determines how its customer information is collected, used, and communicated.
If you are a customer of one of our clients and have questions about how your information is used, please contact the business you interacted with directly.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide services, respond to inquiries, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business purposes.
Retention periods may vary depending on the type of information and the reason it was collected.
9. Data Security
We use reasonable administrative, technical, and organizational measures to protect personal information. However, no system, website, transmission, or storage method is completely secure. We cannot guarantee absolute security.
10. Your Choices
Depending on your location and applicable law, you may have rights to:
- Access personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Opt out of marketing emails
- Opt out of SMS/text messages
- Request that we limit certain uses of your information
To make a privacy request, contact us at jamal@chariotshift.com.
11. SMS and Email Opt-Out
To stop receiving SMS/text messages from us, reply STOP to any text message from us.
To get SMS help, reply HELP or contact us at jamal@chariotshift.com.
To unsubscribe from marketing emails, click the unsubscribe link in the email or contact us at jamal@chariotshift.com.
We will process opt-out requests as required by applicable law.
12. Children’s Privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us at jamal@chariotshift.com.
13. Links to Other Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
15. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at: